Question 1

How do I know if I'm in your service area?

Accepted Answer

We offer in-home pet sitting services for families within a 15 mile radius of Foggy Meadow Rd Charlotte, NC 28269.   Zip codes include: 28027, 28216, 28262, 28269, 28078, 28213, and parts of 28036.

Question 2

What credentials do you have?

Accepted Answer

We have several years of professional pet sitting and home care experience as well as a deep love for all animals. We are fully bonded and insured through Pet Sitters Associates. We are also Pet Tech CPR & first aid certified. We can provide copies of our certificates and insurance before or during the initial meet and greet. References are available upon request.

Question 3

What are your scheduling options and time frames for visits?

Accepted Answer

All visits are scheduled online through a user friendly software program called Time To Pet. New clients will be set up in the system and walked through the process. Existing clients have the ability to log in to their portal to add/update pet and client info, schedule or modify service, view our service agreement and insurance info, etc. We offer 20,30,40 and 60 min visits as well as an option for overnight pet sitting in your home from 10 pm - 6 am. Day time visits can be scheduled within time frames as follows: 6 am - 9 am, 9 am - 11 am, 11 am - 1 pm, 1 pm - 3 pm, 3 pm - 5 pm, 5 pm -7 pm, 7 pm -10 pm.

Question 4

Do you require a minimum number of visits?

Accepted Answer

For vacation scheduling we require a minimum of 1 visit per day for cats and 3 visits per day for dogs for each 24 hour period. If your dog has access to a doggy door and secure fenced yard then the requirement is 2 visits per day (or 1 visit per day if you have scheduled overnight pet sitting). In our personal experience this enables us to provide the best possible care for your pets while also ensuring their safety and reducing stress.

Question 5

Do you offer boarding?

Accepted Answer

No, we do not offer boarding. We offer personalized pet care in your home. We have found that caring for pets in their own environments while keeping their set routines is best for their well being. This helps to cut down on any stress that pets may feel while their owners are away.

Question 6

What is your cancellation policy?

Accepted Answer

We try to provide pet care for as many families as possible, so our schedule can quickly become full. This means that some families will not be able to receive our services. For this reason we ask that you give us as much notice as possible when cancelling or making changes to visits. For cancellations with 72 hours or less notice we charge a fee of 40% of the scheduled visits. For cancellations with 24 hours or less notice we charge the full amount of the scheduled visits .

Question 7

Do you charge extra for holidays?

Accepted Answer

We charge an extra $5 per visit during recognized holiday periods which include Easter Weekend (Fri - Mon), Memorial Day Weekend (Fri - Mon), Independence Day (July 3 - 6), Labor Day Weekend (Fri - Mon), Thanksgiving Weekend (Thur - Sun), Christmas and New Years Holiday (Dec 21 - Jan 1)

Question 8

How will you ensure my home is safe and secure while I am away?

Accepted Answer

Your homes security is just as important to us as your pets well being which is why we never advertise our services on our vehicles or clothing while pet sitting. If we put pictures of your pets online they will not be posted until after you return home. We make sure to carefully follow home entry and security system instructions that you provide. We will also follow any home care instructions which may include turning on/off certain lights, opening/closing shades, etc.